Billing, Refunds & Chargeback Policy

ABRACADABRA UNLIMITED · Effective date: [DATE]

This Billing and Refund Policy governs all payment transactions, billing procedures, and refund processes on Pixevra. This Policy applies to all users who purchase Token packages or top up a custom amount. It is governed by applicable law and complies with EU Directive 2011/83/EU (Consumer Rights Directive), Regulation (EU) 2015/2366 (PSD2), and GDPR.

1) Pricing and Currency

Pixevra operates on a Token-based pricing model. Users purchase Token packages, or top up a custom amount, and use Tokens to generate or edit images.

Available Token packages: Starter — 5 € for 50 ⬡; Basic — 15 € for 155 ⬡ (+3% bonus); Standard — 30 € for 315 ⬡ (+5% bonus); Pro — 75 € for 795 ⬡ (+6% bonus); Premium — 200 € for 2 140 ⬡ (+7% bonus); Ultimate — 500 € for 5 450 ⬡ (+9% bonus). All prices displayed are inclusive of VAT where applicable.

Primary currency is EUR; PLN is also supported and calculated at the current exchange rate. The final amount charged is based on the rate at payment processing. Prices are displayed clearly on /billing before confirmation, with a required checkbox to confirm the purchase amount and Token total. There are no hidden fees.

2) Payment Methods

EUR payments are processed via Pay Masters; PLN payments are processed via VoucherCentral. Both are certified Payment Service Providers regulated under PSD2. All payment data is encrypted using HTTPS/TLS 1.2 or higher. Card data is never stored on Pixevra's servers. Payment processing follows PCI DSS compliance, and Strong Customer Authentication (SCA) via 3D Secure is mandatory for EU customers where required.

3) Billing Information and Invoice

We collect the information required to process your payment and transmit it directly to the payment provider; we do not collect or store full billing addresses beyond what the PSP requires. Your purchase history — including amount, Tokens received, and status — is available in your Token Log at /billing.

4) Purchase Confirmation and Delivery

Immediately after a successful payment, you receive a confirmation with the transaction ID, amount charged and currency, date and time, and the number of Tokens purchased. Tokens are credited to your account as soon as payment is confirmed and can be used right away.

Starter Bonus: new users receive 2 free Tokens upon registration (non-refundable).

5) Right of Withdrawal (EU Directive 2011/83/EU)

You have the right to withdraw from a purchase within 14 calendar days from the date of purchase, without needing to provide a reason. This right does not apply to Tokens once you have explicitly consented to performance beginning immediately, acknowledged that you lose the withdrawal right once the Service begins, and used the purchased Tokens.

To withdraw, send a clear statement within the 14-day period to [email protected] with your name and account email, the transaction ID, the date of purchase, and the statement "I wish to withdraw from this purchase".

6) Refund Policy

Refunds are available for: payment errors (duplicate charge, wrong amount); change of mind within 14 days if Tokens are unused; technical issues preventing use of the Service; Service unavailability lasting 24+ hours; or an unauthorized payment / compromised account.

Non-refundable: the Starter Bonus (2 free Tokens), promotional or gifted Tokens, bonus Tokens earned through loyalty programs, and completed generations. If Tokens have been partially used, a refund is calculated proportionally for the unused portion only.

Process: submit a request via [email protected] or the Support form at /support. Our team reviews requests within 2–3 business days; if approved, the refund is processed within 14 business days and funds typically appear in your account within 5–10 business days after that (up to 25–30 days total). Refunds are issued to the original payment method.

7) Chargebacks and Disputes

Please contact support before filing a chargeback — filing first may delay or reduce your refund, restrict card payments on your account, or lead to account suspension for repeated chargebacks. Contact support with a detailed message and any evidence; we investigate within 5–7 business days and offer a refund, explanation, or alternative resolution. If unresolved, you may then file a dispute with your bank.

Suspected fraud or an unauthorized payment: contact [email protected] immediately with "FRAUD" in the subject line. Upon confirmation, we issue a full refund, reverse the charges, and help secure your account.

8) Changes to This Policy

Policy changes are posted on this page with an updated "Last modified" date and, for material changes, notified by email to active users with at least 30 days' notice. Continued use of the Service after changes means you accept the updated Policy.

9) Contact Information

Support email: [email protected] · Support form: /support · Response time: 24–48 hours